Client Testimonials: Biltmore, Brier Creek & Mid-America Apartment Communities

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Customer Testimonials: Biltmore, Brier Creek & Mid-America Apartment Communities

Will Pescara, Regional Landscape Director at Mid-America Apartment Communities:

Here in Jacksonville, I work with BrightView on five of our communities. My experience with BrightView is nothing short of exceptional.

Tom Tudesco, Board President of the Brier Creek Homeowners Association:

Our residents are pretty demanding. They like to have the lawn cut, they like to have the flowers done, [and] they like the shrubs a certain way. Our previous vendor couldn't quite figure out what we wanted, [but] BrightView came in, helped guide us, and it's worked out fantastic.

Tom Prescott, President of the Biltmore:

The Biltmore has partnered with BrightView for the past 10 years on all of our horticultural needs in regard to our golf course and the main Biltmore grounds. I'm a demanding owner, but I'm demanding for a reason and that is because the course itself is such an iconic location here in south Florida.

Tudesco:

They looked at our landscaping [and] our landscaping needs and then tailored a program, through which we negotiated, that met our needs, and consequently, the neighborhood has been ecstatic over the colors that have come out in the spring, the things we do during the summer, and how we wrap things up in the fall.

Pescara:

We are always getting compliments from residents [and] from prospects on how our landscape can sometimes be the difference in whether they decide to lease with us or lease with a competitor, so having that competitive edge on our curb appeal brought to us by BrightView is very key in our industry.

Prescott:

The Biltmore chose BrightView because of the fact that it is, in effect, an efficient one-stop-shop which addresses all of our considerable horticultural needs. On any given day, we might have a wedding—doing over 115 weddings a year—the general appearance and aesthetic of the grounds, or if you're on the course itself, not just to the playability of the players, but to the aesthetic appearance of the grounds—all of those things are what truly enhances the property.

Tudesco:

BrightView knows what they're doing. We have a Branch Manager [and] our Account Manager talking to us weekly. They came to our board meetings and participated in our board meetings to make sure we were happy with how this thing was going and that our expectations were met.

Pescara:

From the Branch Managers to the Account Managers to the crews and the people that are on-site, everyone has been nothing short of professional. They are a one-stop-shop in landscape: they can do the maintenance, they can do the irrigation, [and] they can do the installs. Anything we need from them, they are able to provide.

Tudesco:

One of the things that BrightView really impressed us with is [that] they have a a website where you can put in a work request [and] you can put in different things you want. They flip that around in a day and it's worked out very, very well for us.

Pescara:

For anyone who is considering using BrightView, I would highly recommend them. From their professionalism, they're taking ownership of properties, and their high attention to detail, they're one of the best in the market.

Tudesco:

The partnership has positively impacted the community by that our residents being more happy with their landscaping. It's as simple as that. They've expressed great pleasure in what BrightView has done.

Prescott:

My team doesn't have to reach out to them to say this is something that should be done. They have already thought of that and proactively addressed it. That is what I look for in a partner and that is what we have with BrightView.